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Teyvat for you.

1. Information We Collect

When you place an order or contact us, we may collect: your name or username, preferred contact platform and handle, in-game account information necessary to complete your service, and any notes or messages you provide.

2. How We Use Your Information

Your information is used solely to: process and fulfill your order, communicate with you regarding your order status, and improve our services. We do not sell or share your personal information with third parties.

3. Data Security

We take reasonable precautions to protect your information. Account credentials are handled with care and are only used for the duration needed to complete your requested service. We recommend changing your password after service completion.

4. Cookies

This website may use local storage to save service and order data within your browser session. No third-party tracking cookies are used.

5. Your Rights

You have the right to request deletion of your personal data, withdraw consent at any time, and ask questions about how your data is handled. Contact us at kraeoonn@gmail.com for any data-related requests.

6. Third-Party Services

We use Web3Forms for contact form submissions. Their privacy policy applies to data submitted through forms. Payment processing is handled through GCash, Maya, or PayPal — their respective terms and privacy policies apply.

7. Contact

For privacy-related concerns, email us at kraeoonn@gmail.com or reach out through our social media platforms.

1. Rules for Using the Platform

• Users must provide accurate and complete information when placing orders.
• Fraudulent activity of any kind is strictly prohibited.
• Abuse of services, including chargebacks without valid cause, is prohibited.
• Users must follow platform communication instructions.
• Orders may be rejected if requirements cannot be fulfilled as described.

2. User Responsibilities

• Protect your account credentials — change your password after service completion.
• Provide accurate information to ensure your order can be processed correctly.
• Follow communication instructions provided by Kraeoon after order confirmation.
• Understand the limitations and scope of the service you are ordering.

3. Order Process

All orders are subject to review before confirmation. Kraeoon reserves the right to decline any order that cannot be safely or properly fulfilled. Confirmation is communicated through your preferred contact platform.

4. Disclaimer

Kraeoon provides gaming assistance services. We are not affiliated with HoYoverse or Genshin Impact. Use of piloting services may carry risk under game terms of service — by ordering, you acknowledge and accept this.

5. Changes to Terms

Kraeoon reserves the right to update these terms at any time. Continued use of the platform constitutes acceptance of the updated terms.

✅ Refunds Are Allowed When:

• A duplicate payment was made.
• Your order was cancelled before work begins.
• The service cannot be completed due to circumstances on our end.
• There is a significant inability to fulfill the agreed service.

❌ Refunds Are Not Allowed When:

• Work has already been completed as agreed.
• The customer changes their mind after completion.
• Incorrect information was provided by the customer that affected the service.
• The customer has violated our Terms of Service.

How to Request a Refund

To request a refund, contact us through Instagram (@kraeoon), TikTok (@kraeoon), or email (kraeoonn@gmail.com) with your order reference and the reason for your request. We will review and respond as soon as possible.